About the job

Alma shapes the fintech landscape. We strive to serve and empower consumers and merchants by developing innovative solutions that redefine their purchase experience.

As the Head of Solution Engineering, you will lead a team of 3 experts, crafting technical and product solutions that align with merchant needs. Acting as a bridge between our revenue, product, and engineering teams, youʼll ensure our merchants experience a seamless journey from onboarding to full-scale deployment. This role combines strategic leadership, technical expertise, product knowledge, sense of business and a commitment to merchant success.

Youʼll be attached to the Product and Engineering department, and report directly to either the CPO or the CTO. Your day-to-day collaboration will include partnering with Revenue stakeholders, Product Managers, and finally Engineering Managers.

Shape the Solution Engineer role at Alma, ensuring it empowers internal teams as a facilitator, not a bottleneck.

Find the optimal ways to gather high-quality business insights, using them to influence the product strategy.

Transition the team to a more data-driven approach, to better allocate the team members effort.

About the mission

Your main missions are to:

• Lead, mentor, and grow the Solution Engineering team, fostering a high- performance culture.
• Structure the ways of working with the stakeholders, establishing processes in line with clear responsibilities and efficiency.
• Influence priorities to keep Revenue, Product, Engineering and the companyʼs strategy aligned.
• Maintain positive relationships by addressing stakeholder concerns while standing firm on key decisions.
• Enable the revenue teams with the technical or product knowledge and tools to effectively present Almaʼs solutions.
• Translate merchant feedback into insights to drive product improvement.
• Provide occasional hands-on assistance outside of pre-sales, for example during the initial rollout of Alma's solutions.

About you

You will be the ideal candidate if you have:

• 5 years of relevant work experience in a Solution Engineering role, pre- sales, or technical consulting.
• A significant experience with managing or mentoring Solution Engineers.
• Strong technical background with a solid understanding of APIs and SaaS products.
• Experience in fintech, BNPL, or e-commerce is a clear advantage. Solid project management skills to align expectations between teams.
• Keep cool under pressure, and can redirect stakeholders toward alternative solutions or timelines.
• Exceptional communication skills, know how to simplify complex concepts for diverse audiences.
• Customer-focused mindset with the ability to build long-term trust partnerships.
• Fluent in English (at least B2 Independent User)

About the recruitment process

• Interview with Talent Acquisition (45 min)
• Interview with a senior Product or Engineering leader (60 min)
• Interview with the CPO and CTO (60 min)
• Team Fit interview (60 min)