We are hiring a Junior Customer Success Support

Biome Makers is a global AgTech on a mission to restore soil health! We are a fun, multicultural and energetic team, composed of industry experts, top scientists, and talented engineers. We preserve the startup mindset of innovation and continue to bring solutions to tackle global challenges. Check out our impact so far through this Report.

Founded in California’s Silicon Valley in 2015, Biome Makers is setting the standard in soil health with BeCrop® technology. We integrate soil microbiology into agricultural decision-making to optimize farming practices and reverse the degradation of arable soils. With labs across the globe, customers on 4 continents, and 1M+ acres of land impacted, Biome Makers has revitalized soil functionality and agricultural sustainability worldwide.

We are looking for a dynamic, passionate, and motivated Junior Customer Success Associate to join the Operations team. In this role, you will handle data entry, provide support to the customer success team, and prepare the packaging and shipments to our clients.

Location: Valladolid, Spain (Hybrid)

Responsibilities:

• Client’s metadata management, gathering, editing and uploading
• Back-office go-to person for data manipulation in our internal platforms, LIMS and CRM
• Act as a primary contact between the internal team and the client to ensure all projects for metadata are properly gathered
• Customer Service support to the EU and (USA if required)
• Respond to customs related inquiries
• Respond to customer questions via email, providing accurate and timely information
• Help customers navigate company products and help guide them through technical issues
• Process customer orders from start until end of project
• Work closely with other departments (Sales, Product, IT, Data Science)
• Prepare, package, and ship sample kits as required

Qualifications and Experience

• 1+ years of experience in customer success or customer service
• Attention to detail to ensure accurate data intake, manipulation, and upload
• Strong customer relationship skills such as active listening, empathy, problem solving, and follow up
• Ability to manage simultaneous projects using various platforms, such as CRM, LIMS and HubSpot
• Excellent written and verbal communication skills in English and Spanish
• Excellent usage of MS Office tools
• Would be a plus having experience in handling GIS files (shp, kml, etc.) and metadata sets (not necessary)

Biome Makers is an ecosystem. Our team specializes in soil science, agriculture, business, genetics, biotechnology, computer science, and much more. And we are located all over the world! We are a team with different nationalities: Spain, USA, Canada, France, Argentina, and many other countries. We are a team, focused on a final goal: To promote sustainable agriculture worldwide!

Afterall, soil is alive. It harbours an abundance of life forms that breathe, grow, work together, respond to their environment, and perform functions on a community level. Like soil, at Biome Makers, we grow, work together, and perform many functions to support each other and the mission towards soil recovery.

As part of our dedication to the diversity of our workforce, Biome Makers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, national origin, disability, or veteran status.

We'd love to hear from you!