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IT Specialist (LATAM / EU)

Capchase

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Latambarcem, Goa, India

Posted on Tuesday, November 14, 2023

Capchase, recognised as one of Fast Company’s Most Innovative Companies of 2023, empowers SaaS companies to grow faster through access to capital & revenue management tools. We have been acknowledged by Forbes North America’s best startups and also featured among Forbes Next Billion-Dollar Startups 2023. To carry out our mission, we've received $700M+ in equity and debt funding from some of the best fintech investors QED (Nubank, Klarna), 01 Advisors (Tipalti, Master Class), Bling Capital (Airtable, Gitlab, Lyft, Square), SciFI (Stripe, Brex), Caffeinated (OpenDoor, Airtable).

In a little over three years, we’ve provided billions in funding to thousands of companies, expanded operations to ten countries in the US and Europe, and grown our team from four co-founders in May 2020 to 130 Capchasers today.

Since our launch in 2020, we’ve achieved several milestones:

➡ 4K+ companies registered

🏃 5,000 plus months additional runway generated

🙌 Over 120 Capchasers working across 14 cities around the world representing over 20 nationalities

🌎 10 countries in which we operate

📈 250% annual company growth

👫 Built an awesome culture.

We are seeking a highly skilled and motivated IT Specialist to join our team. The ideal candidate will be responsible for ensuring the stability and security of our network infrastructure, providing hardware and softwaresupport, and assistingemployees with technology-relatedissues. The IT Specialist will play a crucial role in maintaining seamless operations and implementing new technologies to meet the evolving needs of our business.

🚀 The Job

Network Management:

Ensure stable network connectivity across all departments.

Implement and manage security measures to protect sensitive data.

Hardware Support:

Install, configure, and maintain servers, workstations, and other hardware assets.

Ensure optimal performance and reliability of hardware components.

Software Maintenance:

Update and troubleshoot company applications to ensure seamless operations.

Security:

Implement and manage firewalls, antivirus programs, and other security protocols.

Safeguard company assets by proactively identifying and addressing potential security risks.

User Support:

Assist employees with technology-related issues, ensuring efficient problem resolution and minimal downtime.

Vendor Communication:

Liaise with hardware and software vendors for procurement and troubleshooting.

Zendesk Management:

Resolve tickets submitted via Zendesk in a timely and effective manner.

New Software Implementation:

Assess, test, and roll out new software solutions to meet business needs.

🧠 The requirements

Academic Background: Bachelor’s degree in computer science, information technology, or a related field.
Professional Background: 2 - 3 years of relevant experience.
Effective communication skills.
Strong analytical and problem-solving skills.
Adaptability to a dynamic and evolving technological landscape.
Networkadministration expertise.
Knowledge of cybersecurity best practices.
Proficiency in operating systems.
Languages: English Proficiency (C1).
Geographic Location: LATAM and European time zone coverage.

💡Extra credit

Experience working with business systems and tools such as Zendesk, Slack, GSuite, etc.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.