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Sr Account Manager Big Chains (They/She/He) - Portugal



Sales & Business Development
Lisbon, Portugal
Posted on Friday, March 15, 2024

Sr Account Manager Big Chains (They/She/He) - Portugal

Partners & Brands, Lisbon, Portugal

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.


As a Senior Account Manager, you will play a key role in the Glovo Partners & Brands team. You will be directly handling the relationship with our top chain partners and you will be responsible for the growth, operational excellence and all the marketing plans. You will be liaising with the most highly regarded brands, stores, and restaurants in your city.


  • Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews -> Salesforce as a tool for this)
  • Evaluate, follow up and build reports of your portfolio and KPIs periodically. Be proactive and data driven enough in order to improve operational KPIs with partners
  • Be able to prepare deep dive analysis on Glovo’s business topics
  • Works based on systematic planning, makes a deep analysis of available information and designs action steps.
  • Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
  • Achieve your Quarterly Targets (Growth, Revenue, Ops, Commercial).Take actions to reach your goals and company OKRs.
  • Ensure that Glovo has the best content and become partner's no1 operator by signing preferred partnerships with partners and build long-term marketing plan
  • Increase Glovo’s revenue through commission renegotiation and selling Glovo’s assets
  • Ability to solve objections and manage to negotiate terms and timings with people and partners
  • Interact with other areas (operations, marketing, finance) to make sure that we are giving best possible service to your partners
  • Organize schedule in advance leaving time for deep dive tasks and for meetings with partners
  • Teach the partner how to use the manager portal to become self-sufficient, so that partner can: change and edit the menu, activate promotions and check their information with Glovo


  • At least 4 years of experience in high-performance account management and/or business consultancy; preferably in FMCG, food-hospitality or on-demand delivery industry.Salesforce is a plus
  • Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations.
  • Ability to comfortably work in a high growth and high-performance start-up with a fast pace.
  • Computer literacy; good knowledge of Google tools (Docs, Sheets, Slides, Drive).
  • Excellent local language and English skills.
  • Strong commercial expertise with ability to conduct business and sales presentations.
  • Good communication and interpersonal skills.
  • Highly organized and detail-oriented.
  • Problem solver, data-driven with an analytical approach.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!