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Seaya

Regional Operations Manager (They/She/He)

Glovo

Glovo

Operations
Bucharest, Romania
Posted on Tuesday, March 26, 2024

Regional Operations Manager (They/She/He)

Operations, Bucharest, Romania

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Regional Operations Manager, you will be responsible for the operational metrics and supply status of Romania regions. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

THE JOURNEY

  • Analyze daily and weekly operational metrics with a macro view for the long-term success of all cities in the region
  • Lead regional projects to increase efficiency, reduce delivery time, keep under control costs and improve quality
  • Define and implement regional processes and campaigns for the acquisition and conversion of couriers
  • Define and execute high-impact regional engagement and retention projects in coordination with the global ops team
  • Understand, deep-dive and have complete awareness of the region’s supply situation at all times
  • Make data-driven decisions to identify best practices and improve regional performance. Standardize processes among cities and countries
  • Scale up processes to the whole region while ensuring the right balance between localisation and centralisation
  • Develop analytical frameworks, dashboards and models for the region
  • Liaise with the global Ops team to improve regional processes

WHAT YOU WILL BRING TO THE RIDE

  • Master’s degree in a technical discipline (e.g. Engineering, Economics, Business Administration or similar)
  • Proficiency in English
  • 4+ years of experience in highly demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, Six Sigma, analytics, strategy, etc.)
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions
  • A creative problem-solving mindset that enjoys experimentation
  • The ability not only to plan an initiative but also to execute it
  • Expertise in MS Excel
  • Results-oriented, autonomous and efficient
  • Experience in on-demand delivery (highly appreciated)
  • SQL knowledge (highly appreciated)
  • Willingness to travel: this role is based in Bucharest and requires frequent business trips (up to 50% of time).

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly meal tickets and monthly Prime promo code!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!