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Seaya

Partner Support Supervisor (They/She/He)

Glovo

Glovo

People & HR, Customer Service, Operations
Tbilisi, Georgia
Posted on Monday, April 29, 2024

Partner Support Supervisor (They/She/He)

Operations, Tbilisi, Georgia

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products as soon as possible. As a Partner Operations Supervisor, you will play a key role in the Glovo Partners team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX.

THE JOURNEY

  • Control the Partner Operations metrics, seeking continuous improvement in methodologies to optimize the operations of our partners (improve preparation times, waiting times, reduce cancellations and decrease bad ratings)
  • Perform analysis to come up with some insights to help identify worst performers and improve partners’ operational excellence
  • Develop, maintain and strengthen relations with Partners on the field
  • Bring important insights from the local operations and cooperate with relevant stakeholder to drive important changes which can make operations more efficient
  • Bring innovation to and assist in the implementation of successful processes and automation opportunities
  • Work alongside and communicate effectively with all other teams involved, such as the Commercial, Finance and the Content Departments to give our Partners the best support
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • Mentor and guide the team of partner operations agents by showing excellent leadership skills & creating thriving and dedicated team spirit full of good vibes

WHAT YOU WILL BRING TO THE RIDE

  • 2+ years of experience in high demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, six sigma, analytics, strategy, etc.)
  • Excellent stakeholder management and engagement skills
  • You're an owner, you have a natural bias for action, always pushing for things to happen, result oriented
  • Problem-solving skills: no problem is too small or too big
  • A data-driven mentality: taking decisions based on data and using good business judgment when necessary
  • Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel), SQL knowledge is a bonus point
  • Comfortable working in a high-growth and high-performance start-up with a fast pace
  • Fluent Georgian & English, written and oral

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!