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Seaya

Partner Ops Manager - Romania

Glovo

Glovo

Operations
Bucharest, Romania
Posted on Friday, May 24, 2024

Partner Ops Manager - Romania

Operations, Bucharest

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.

We operate in more than 1500 cities across 25 countries.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION:

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 45 minutes. As a Partner Operations Manager, you will play a key role in the Operations team. You will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user UX.

THE JOURNEY:

  • Be the owner of the Partner Operations metrics, seeking continuous improvement in methodologies to optimize the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings)
  • Cooperate with the customer service department to implement the right processes in order to give Partners the best support and increase their satisfaction
  • Understand, deep-dive and have complete awareness of Romania’s partner operations situation at all times. Develop analytical frameworks, dashboards and models
  • Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • Work with global and regional teams to coordinate and execute projects in Romania

WHAT YOU WILL BRING TO THE RIDE

  • Bachelor’s or Master’s degree in a technical discipline (e.g. Engineering, Economics, Business Administration or similar)
  • Proficiency in English, written and oral
  • 3+ years of experience in highly demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, Six Sigma, analytics, strategy, etc.)
  • You're an owner, you have a natural bias for action, always pushing for things to happen, result oriented
  • A data-driven mentality with strong analytical skills: taking decisions based on data and using good business judgment when necessary
  • Ability to provide scalable solutions to complex problems
  • Comfortable working in a high growth and high-performance start-up with a fast pace
  • Hands on attitude: no job is too big or too small
  • Excellent stakeholder management and engagement skills. Experience interacting effectively at multiple levels of the organization is highly valued
  • You are able to influence people in a short space of time to deliver results
  • Expertise in MS Excel, SQL knowledge is highly valued

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan *if applicable
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!)
  • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
  • 👪 Enhanced parental leave (*if applicable)
  • 🧠 Online therapy and wellbeing benefits

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!