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Seaya

Operations Lead (They/She/He)

Glovo

Glovo

Operations
Zagreb, Croatia
Posted on Monday, June 10, 2024

Operations Lead (They/She/He)

Operations, Zagreb, Croatia

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

THE JOURNEY

  • Lead the team with strong leadership skills, vision and strategy
  • Together with the team build and maintain strong relationship with the logistics partners through strategic thinking
  • Work on growing logistics partners by offering them support and guidance from our knowledge base
  • Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking
  • Be responsible for tracking and implementing solutions to improve courier acquisition, courier funnel performance, courier onboarding excellence, newbies quality, retention and explore new acquisition channels, and many more from data perspective.
  • Work closely with regional team, giving visibility on all the topics related to supply acquisition and retention and raising issues, concerns, reaching out for help
  • Responsible for planning, organizing, and directing the completion of specific projects while ensuring these projects are on time, on budget, and within scope.
  • Ensure our supply is balanced, operating each lever available in a controlled and data-driven way
  • Staying on top of market trends, benchmark competition, be aware of each change that is happens in the labor market
  • Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves.
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

  • Bachelor Degree in Economics, Engineering, Project Management or similar
  • Experience in leading team, with priority on team growth and learning
  • Proactive approach, great organizational skills and obsession with details
  • Stakeholder management skills, growing partners and improving their performance
  • Problem-solving skills: no problem is too small or too big
  • Passion about analytics: you enjoy deep diving into problems to find the root cause
  • Excel proficiency
  • Knowledge of visualization tools like Tableau, Looker and/or Qlikview
  • Exceptional verbal and written communication skills (English is a must)
  • An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
  • 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️Flexible time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
  • 📚 An external learning budget to fuel your thirst for knowledge and personal growth.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!