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Seaya

Operations Analyst

Glovo

Glovo

IT, Operations
Zagreb, Croatia
Posted on Friday, June 14, 2024

Operations Analyst

Operations, Zagreb, Croatia

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our strong culture and non-vanilla personality.

💪 A Talent House.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As part of the Partner Operations team you will be responsible for helping build the bridge between the Partner Operations and Commercial team. You will be accountable for the results on each of our main kpis, and will work together alongside Regional and Local stakeholders to design and execute the action plan required in order to bring our Operations and Partner Experience to the next level . We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box and passion for the work you will develop.

THE JOURNEY

  • Be responsible for a part of our operations, having plenty of visibility with the majority of our company. Ensure our operations is balanced, operating each lever available in a controlled and data-driven way
  • Be responsible for partner activation, operational excellence, compliance with processes, experience on platform and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models.
  • Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
  • Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries.
  • Use your data visualization skills, in order to support delivered messages in the most efficient way.
  • Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
  • Report directly to the Partner Operations Manager
  • Occasionally travel across all the country to understand top partners challenges in order to adapt the strategy and maximize the results
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • Contribute towards the continuous improvement of the Partner lifecycle through out-of-the-box thinking

WHAT YOU WILL BRING TO THE RIDE

  • Bachelor in Engineering, Project Management or any technological domain
  • Passionate about analytics: you enjoy deep diving into problems to find the root cause
  • Problem-solving skills: no problem is too small or too big
  • Stakeholder management skills
  • Excel proficiency
  • Knowledge of visualization tools like Tableau, Looker & QlikView
  • Exceptional verbal and written communication skills (English is a must)
  • Proactive, organized, and obsessed with details
  • Knowledge in SQL and Python is a plus

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏊 Discounted gym memberships to keep you energized.
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!