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Strategic Operations Manager - Morocco (They/She/He)



Casablanca, Morocco
Posted on Wednesday, June 19, 2024

Strategic Operations Manager - Morocco (They/She/He)

Operations, Casablanca, Morocco

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.


  • Understand Morocco's operational challenges in order to adapt the strategy and maximise the results
  • Lead and develop a team of 3-5 individuals
  • Oversee directly multiple areas of responsibility: Couriers experience and growth, operational excellence (including courier profitability and incentives management, supply and demand balance, delivery times optimization, etc…) , partner operations..
  • Lead cross functional project leadership through the different areas of the scope
  • Analyse business performance, set and measure KPIs, identifying issues and potential improvement opportunities.
  • Work closely with other teams such as: Growth, Commercial, Quick commerce, Finance, Operations, People and Legal
  • Identify needs and prepare reports to be shared with the business.
  • Contribute to growth analysis, identifying possible levers.
  • Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
  • Create postmortem documents to analyse the results of each project and be able to replicate them for future projects & with rest of the countries
  • Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
  • Report directly to the Head of Operations
  • Be the Head of Operations right-hand in any strategic decision


  • 3-5 years of experience in top-tier management consulting and/or corporate strategy/operations role for a fast-growing global operating tech company
  • 2-3 years of experience in Project Management.
  • Experience leading cross functional team
  • Excellent project coordination and communication skills with internal and external stakeholders
  • Communications skills to report to different stakeholders
  • Ability to make effective decisions and solve problems proactively.
  • Data-driven mentality: takes decision based on data and makes business judgement when necessary
  • You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
  • You ensure the highest standards for you and your team with the deliverables and business objectives
  • You are always a step ahead, proactive with potential problems/opportunities and always thinking how to be better
  • Ability to use business data analysis tools such as Looker and Google Sheets.
  • Excellent English, spoken and written
  • SQL knowledge is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing cash bonus plan!
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!