hero

Job opportunities in our portfolio companies

Seaya

Glovo Market Ops Manager ( Directeur Des Operations) - Morocco

Glovo

Glovo

Operations
Casablanca, Morocco
Posted on Friday, June 21, 2024

Glovo Market Ops Manager ( Directeur Des Operations) - Morocco

Q-Commerce, Casablanca, Morocco

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forwarda together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo's way. To reach this WOW effect you will be managing and coordinating our different Glovo Market stores across Morocco..

THE JOURNEY

  • Launch Glovo Market stores from scratch
    • i) Manage, control, direct stores, and continuously improve functionality
    • ii) service level to achieve our Customer Experience goals while being obsessive about growth
    • iii) Manage staffing plans, schedules, quality initiatives, process change initiatives, and other initiatives necessary to enable the Operations plans.
  • Manage a team of Area Managers and Store Managers with responsibility for each shift within a very fast-paced/time-critical and demanding environment.
  • Set the requirements and expectations for Area Managers, Store Managers, Supervisors, and Pickers.
  • Measure performance through metrics, providing feedback, and holding Area Managers and supervisors accountable for their performance and the performance of their teams.
  • Be proactive and ensure that best practices are shared across all stores and shifts.
  • Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives that will deliver growth of the retail stores
  • Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
  • Achieve stock accuracy targets.
  • Continuously measure and evaluate the departmental goals and all work processes, available daily labor, and daily production goals.
  • Improve quality and eliminate errors, reducing business costs.
  • Manage and report main KPIs on a weekly basis.
  • Perform administrative duties, and additional functions, as needed and determined by management All while delivering positive P&L result

WHAT YOU WILL BRING TO THE RIDE

  • An impressive track record in a high-volume, fast-paced grocery chain, distribution or logistics environment
  • 7+ years of experience in retail, managing multidisciplinary teams
  • Fluency in local language, French and English
  • Working knowledge of Six Sigma tools and Lean techniques is preferred
  • An empathetic, inclusive, and curious attitude

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave, and office-based nursery.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!