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Glover Operation Specialist - (They/She/He)

Glovo

Glovo

Abidjan, Côte d'Ivoire
Posted on Tuesday, June 25, 2024

Glover Operation Specialist - (They/She/He)

Operations, Abidjan, Ivory Coast

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

  • We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!
  • We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
  • We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
  • We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

💪Our career development philosophy.

  • We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
  • We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
  • We embrace opportunities to move the needle and make an impact beyond our scope.

🤝Our commitment to being a force for good.

  • Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
  • We invest in doing good by dedicating time and resources into social and environmental initiatives.
  • We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The Glover Operation Specialist will be responsible for leading and supervising the recruitment, onboarding, and management of the Couriers, helping and creating organizational and program budgets in collaboration with Management and ensuring organizational effectiveness by providing leadership for the organization's financial and operations functions.

THE JOURNEY

  • Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
  • Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
  • Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
  • Recruit, train, and onboard the entire fleet of Couriers (couriers) in the new city
  • Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
  • Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
  • Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
  • Be responsible for all documentation and contracts of Couriers in the city
  • Be there for the Couriers when they need support
  • Take care of procurement, ensuring that all Couriers receive the work kit and are ready to spread the Glovo brand
  • Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
  • Manage scheduling, attendance, and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
  • Communicate effectively with the local Operations Manager on customer support processes and operations
  • Improve processes on behalf of Couriers through projects (when necessary)
  • Recommend effective strategies for the financial well-being of Glovo.
  • Improve processes and policies in support of organizational goals.
  • Monitor adherence to rules, regulations, and procedures by Couriers.
  • Identify channels to source new leads and potential Couriers through both online and offline mediums
  • Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
  • Optimize delivery times and Courier earnings.
  • Develop analytical frameworks and models for your city and the region
  • Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.
  • Ensure service levels are maintained and customer satisfaction is achieved.

WHAT YOU WILL BRING TO THE RIDE

  • Minimum 3 years of previous experience in recruitment of riders / courier acquisition
  • Diploma or Bachelor’s in Engineering, Economics or similar education is an added advantage.
  • Computer literacy in MS programs or ERP systems.
  • Experience in on-demand delivery is a plus
  • Open to directions and collaborative work style and commitment to get the job done
  • Effective English written and communication skills
  • Analytical skills
  • Results oriented, autonomous and efficient
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!