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Job opportunities in our portfolio companies

Seaya

Account Management Team Manager

Glovo

Glovo

Sales & Business Development
Warsaw, Poland
Posted on Wednesday, June 26, 2024

Account Management Team Manager

Partners & Brands, Warsaw, Poland

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

THE JOURNEY

  1. Growth and Development:
    • Draw and execute plans to grow our Partners through promos, marketing activities
    • Improve operational efficiency of our partners by ensuring we always deliver the best service to our customers.
    • Analyze reasons for partner inactivity and implement mitigation strategies.
    • Analyze data to determine and correct assumptions based on goal achievements (data-driven decisions)
  1. Operational Support:
    • Use scalable methods to support team activities (mass mailing, Partner performance trackers).
    • Provide excellent Partner Experience (PX)
    • Collaborate with other departments to enhance the overall Partner experience and initiate improvement activities.
    • Raise product requests to improve partners' UX and scalability. Identify tech feature improvements and provide proactive feedback to HQ.
  2. Team Management:
    • Manage a high-performing team.
    • Create a team performance framework.
    • Set individual goals that contribute to the overall team result.
    • Develop BOT (back on track) for employees whose results differ from expectations.
    • Create CDP (Career Development Plans) for top-performing employees.
    • Conduct workshops to level up the team's knowledge.
    • Ensure proper motivation and positive attitude among employees.
    • Foster a work culture based on honest feedback.
    • Mentor team members on workload management, maximizing work efficiency, and taking on more responsibility.

WHAT YOU WILL BRING TO THE RIDE

  • At least 4 years of experience in high-performance account management or business consultancy.
  • Ability to manage teams and lead changes.
  • Accountability and ownership for projects from start to finish, with an understanding of the entire funnel to identify actionable areas.
  • Results-oriented with an analytical mindset to rethink processes.
  • Ability to thrive in a high-growth, high-performance start-up environment with a fast pace.
  • Experience in deriving actionable insights from large datasets and translating them into measurable projects for short and long-term improvement.
  • Excellent communication and strategic skills, with the ability to engage internal and external stakeholders.
  • Fluency in English and Polish.
  • Ability to combine day-to-day and tactical management with a strategic and long-term view.
  • Computer literacy; good knowledge of Google tools (Google Docs, Sheets, Slides, Drive); Salesforce knowledge is a plus.
  • Strong strategic vision and business mindset.
  • Highly organized and detail-oriented.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🌟 An enticing equity plan that lets you own a piece of the action.
  • 💪 Top-notch private health insurance to keep you at your peak.
  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!