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MFC Store Manager - Italy (They/She/He)

Glovo

Glovo

Metropolitan City of Milan, Italy · Italy
Posted on Thursday, July 4, 2024

MFC Store Manager - Italy (They/She/He)

Q-Commerce, Milán, Italy

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun. On a daily basis, you can expect to:

  • Ensure a safe work environment for all of your team.
  • Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
  • Proactively identify and lead process improvement initiatives.
  • Balance labor, ensuring that you are operating balanced and efficient MFCs while meeting all production goals.
  • Embrace a start-up mentality and emphasize Glovos’ Core Values.

THE JOURNEY

  • Responsible for at least one MFC.
  • You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
  • Motivating, coaching, reporting, and providing feedback of pickers’ and pickers leads’ performance continuously.
  • Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are available and dispatched on time.
  • Allocate labor, lead meetings, and direct and assign job duties for your team.
  • Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
  • Train, audit, and support employees to perform Glovo standard operating procedures and utilize equipment and software.
  • Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed.
  • Report and escalate systemic issues to management as necessary and in a timely manner.
  • Review and update Standard Operating Procedures according to Glovo best practices.
  • Fully understand processes and daily goals, and make recommendations to improve performance.
  • Identify, address and resolve safety hazards within the MFC.
  • Perform administrative duties, and additional functions, as needed and determined by management.
  • Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.

WHAT YOU WILL BRING TO THE RIDE

  • 3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment.
  • Good communicator and motivator.
  • Problem-solving skill.
  • Good logical reasoning.
  • People management skills (team of 5-10).
  • Prioritization and execution excellence.
  • Proficiency in Italian and English.

Nice to have:

  • Working knowledge of Six Sigma tools and Lean techniques.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

  • 🍔 Monthly Glovo credit to satisfy your cravings!
  • 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
  • 👪 Enhanced parental leave.
  • 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!