Operations Analyst - rider forecasting (They/She/He)

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.

We operate in more than 1500 cities across 25 countries.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION

As an Operations Analyst you will work on the Regional forecasting function (supply & demand balance). This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges. We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Execute forecasts at a city level in SEE (South East Europe), being the owner of the process.
• Coordinate with the different countries and cities in order to understand key insights about local markets.
• Align with each Local Operations owner the strategy in the country, and enable it by managing the demand and supply balance (rider availability)
• Perform country and city analysis to come up with insights to help to improve the forecast's accuracy.
• You will combine advanced analytical data insights with business understanding and market knowledge.
• Work very close with local teams, to ensure the best in class operations in the region.
• Implement and standardize analytical processes, and playbooks to ensure quality in Operations.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Business, Engineering, Mathematics/Statistics or in similar roles
• 2+ years experience in a supply/demand planning position. Experience in Operations is a plus
• Excellent analytical and problem-solving skills. Data-driven decision-making is a must.
• Ability to engage internal and external stakeholders through excellent communication skills
• Proficiency in Excel
• Knowledge of SQL
• Ability to manage the big picture, and the smallest details. You're always on top of your deadlines and an organization freak.
• Proactive, organized, and obsessed with details
• Fluent English Level

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan *if applicable
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!)
• 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
• 👪 Enhanced parental leave (*if applicable)
• 🧠 Online therapy and wellbeing benefits

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!