Operations Analyst

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Operations Analyst you will work on the local forecasting function (supply & demand balance). This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges.

THE JOURNEY

• Be the owner of Operational metrics in Kazakhstan
• Establish the monthly/quarterly goals of your cities and being responsible for the continuous monitoring and achievement
• Be the owner of courier’s budget (CPO)
• Own all dashboards for your cities and build new tools to improve our visibility on their performance
• Be able to analyze, deep dive and find solutions to any potential issue that deviates your cities from their goals
• Perform any required analysis to come up with insights to improve metrics in all cities of the region
• Track the impact of all the new implementations that you propose by checking the daily metrics of the cities
• Build, maintain and scale detailed reporting models aiming to support your cities' performance and make data driven decisions
• Define, implement and monitor procedures together with Supply team to improve the performance of any individual city
• Lead by example by being incredibly truth seeking, making data-driven decisions, and setting the high standards for the team
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s or Master’s degree in a technical discipline (e.g. Engineering, Economics, Computer Science, Business Administration or similar)
• 1-2 years of experience in high demanding roles or analytical positions (consulting, investment banking, operations, finance, logistics, analytics, strategy, etc.)
• A data-driven mentality with strong analytical skills: taking decisions based on data and using good business judgment when necessary
• Problem-solving skills and hands on attitude: no problem is too small or too big
• You're an owner, you have a natural bias for action, always pushing for things to happen and result oriented
• Comfortable working in a high growth and high-performance start-up with a fast pace
• Excellent stakeholder management. Experience interacting effectively at multiple levels of the organization is highly valued
• Expertise in MS Excel and strong SQL knowledge
• Proficiency in English, written and oral

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and nursery benefit.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!