Senior Account Manager Groceries & Brands - Moldova (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 60 mins.

This role is for a team member in the Groceries and International Brands team which focuses on working with a valued category of partners: grocers, pharmacies, other shops, as well as with International Brands looking to advertise on the Glovo app.

As a senior account manager in Moldova you will have the unique opportunity to help us:

• Manage our existing high valued partners, helping them grow their business on our platform (e.g. Linella, Farmacia Familiei, restaurants, etc).
• Design the acquisition strategy for the remaining partners not yet on the platform and create a diverse selection of offers for both Chisinau, Balti and other relevant cities.
• Help brands advertise their services and products on the Glovo app.
• Generate reports, joint business plans, expansion projects for your accounts.
• Work closely with the Financial, Marketing and Operations team to ensure a seamless experience for the end-user and for your accounts.

We're looking for someone who has a mix of:

• Operational performance to get great work done.
• Self-drive and independent thinker.
• Negotiation and collaboration skills needed to bring out the best from our partners.
• Creative thinking that's required to develop outside the box solutions.

THE JOURNEY

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth.
• Tracking and reporting of performance metrics.
• Devise the groceries and International brands strategy.
• Manage contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
• Get feedback from our partners and inform the product, marketing and operations teams.
• Own partner’s assortment → category management.
• Be responsible for closing deals and signing new partners.
• Prepare reports and dashboards to present to partners and use as source of operational improvements.
• Onboard new partners on our platform by providing them all the necessary tools and information to start working.

WHAT YOU WILL BRING TO THE RIDE

• At least 3 years of experience in high-performance account management role, ideally FMCG or HoReCa, but any relevant experience is welcome.
• Strong analytical, organizational, and planning skills in a growth and high- performance company with a fast pace.
• Ability to work both independently, to take responsibility for actions and to collaborate as part of a team goals is required.
• A track record of performance and growth of the accounts you managed.
• Excellent knowledge of Google Suite and/or MS Office, Excel.
• Excellent written and spoken local language & English skills.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly meal benefit
• 🏖️ Extra holidays, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!