Junior Operations Analyst (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

At Glovo, we're dedicated to transforming the delivery market across Tunisia by delivering exceptional service to our clients. We aim to bring the most trendy products from local businesses to our customers in less than 30 minutes. As a Partner Operations Analyst focused on the Tunisia region, you will play a key role in the Glovo Partners team, contributing to operational excellence and enhancing the partner experience.

THE JOURNEY

• Analyze and optimize Partner Operations metrics specific to the Tunisian market, driving continuous improvement in partner performance, including preparation times, order cancellations, and customer ratings.
• Act as a trusted advisor to our partners in Tunisia, offering guidance on improving and adapting their operations for optimal delivery performance in the region.
• Visit partners on-site and provide hands-on training and retraining to ensure best practices are followed and continuously improved.
• Support day-to-day operations by monitoring partner performance, identifying issues such as delayed orders or cancellations, and taking immediate corrective actions.
• Coordinate and execute projects with global and regional teams to ensure alignment with company objectives while considering regional nuances and challenges.
• Collect and analyze data from the Tunisian market to provide insights and reports to senior management, helping to inform strategic decisions.
• Foster a collaborative environment within the team, sharing knowledge and insights specific to Tunisian markets to drive collective growth and development.

WHAT YOU WILL BRING TO THE RIDE

• 1-2 years of experience in fast-paced environments, preferably in startups, consulting firms, or internet companies.
• Strong analytical skills with a data-driven mindset, capable of making informed decisions and solving complex problems in Tunisian markets.
• Demonstrated ownership mentality with a proactive approach to achieving objectives and meeting deadlines.
• Willingness to get involved in day-to-day operations with a hands-on approach to problem-solving and partner management.
• Effective communication skills, with the ability to clearly communicate operational guidelines and procedures to local partners.
• Attention to detail, with the ability to spot inefficiencies in partner operations and suggest improvements.
• Comfortable working in a high-growth startup environment with a fast pace, adaptable to the unique challenges and opportunities of the Tunisian market.
• Proficiency in English, both written and verbal, with additional language skills relevant to Tunisia preferred. French is positively regarded.
• Computer literacy, including proficiency in Google Docs and MS Office.
• Basic skills in Excel required

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!