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Ops Associate



Bogotá, Bogota, Colombia
Posted on Friday, June 7, 2024

About the job

  • Short Description: We are looking for a driven individual to execute operations at Payflow, teaming up to meet our hyper-growth objectives
  • Three Core Skills: (1) Strong communication and management skills with clients and users, (2) High problem resolution capacity, (3) Obsessed with getting things done
  • Language Requirements: Spanish
  • Location: Colombia (Bogota)
  • Start date: June 2024

What makes Payflow unique?

The 21st century is the start of the on-demand revolution. Booking an Uber takes 2 seconds from your phone. Ordering a Rappi takes 5 seconds. Starting your favourite series takes an instant on your TV. And now, accessing your salary can be the same. Payflow’s mission is simple - we aim to bring financial wellbeing to everybody through financial education and access to fair and socially responsible financial products - offering employees the revolutionary social benefit that allows them to access their earned wages instantly, rather than waiting until payday.

  • Is it challenging? Of course yes
  • Are we ready to do whatever it takes to make it happen? Yes, to the moon and beyond
  • Want to be part of this amazing team? Join us!

Ok, but what is the Jr Ops Associate role about?

You will be managing client accounts, building engagement amongst our end-users (i.e. downloads, transactions, etc.) and supporting them to reach success. More specifically, some of the key tasks are:

  • Define and implement client activation strategies with clients to meet objectives
  • Own client relationship and lifecycle at a B2B level and monitor their usage
  • Lead communication events in our clients’ facilities, webinars, and any other activation initiative
  • Being the first contact with our users and customers to ensure success
  • Introduce new initiatives that will bring higher engagement
  • Suggesting improvements on the way we work!

We are looking for a motivated person who is hungry to participate in growing the next successful Y-combinator venture!

What do we offer?

  • Full-time contract with a competitive base and variable salary (3.5M COP + 1.5M COP)
  • The opportunity to be part of one of the first 5 start-ups in Spain to get into Y-Combinator and help us to continue in hyper growth mode in LATAM
  • Plenty of room for personal and professional development with a clear career plan. Our last Jr Ops Associate has already been promoted twice in the past 8 months!
  • Off-site events to celebrate (e.g. ‘Retreats’) when we meet our objectives as a team
  • A young and ambitious team that knows when to work but also when to have fun

Sounds cool! What are we looking for?

We are looking for someone excited to join us and excited to help us to reach our challenging objectives. We are working hard to reach our goals, and we expect you to do the same!

  • 1-2 years experience at a consulting firm, tech company or fast growing start-up
  • Experience with client management, leading them to achieve their objectives
  • A strong entrepreneurial mindset and the drive to do whatever it takes
  • Ability to learn quickly and familiarity with metric-driven objectives
  • Excellent with people, empathetic, and posses persuasion skills to engage stakeholders
  • Do whatever it takes to get things done!

Any other tips for the interview?

The interview process will be the following:

  • Round 1 - 30 mins - Rodrigo Jara, Jr Ops Asc - We will explain the needs of the position and test your fit with our values, as well as presentation and communication skills
  • Round 2 - 30 mins - Vanessa Romero, Operations Lead, and Andrés Rincón, Head of Sales - Case study to test organisational and problem solving skills, based on real situations from our day-to-day
  • Round 3 - 30 mins - Sergi Tomas, SVP of Operations and Benoit Menardo, Cofounder - We will check the motivation to join and cultural fit, as well as a final market sizing case

We are building a company based on these values, and we want you to know them in advance!

Read more about Payflow (YC S21): https://www.payflow.es/es/prensa