About the job

Shalion is a data and insights-driven company serving world-class global manufacturers and brands. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in eCommerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 1,000+ e-retailers in 85+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, Diageo, JDE, Ferrero, Loewe, Beam Suntory, and GroupM.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.

Ready to be part of a team with a truly global footprint? Join us on this journey!

The Role

We’re looking for a dynamic Key Account Manager - Agencies to drive Shalion’s agency client growth. If you’re passionate about building strong and strategic partnerships, driving client success, and shaping the future of eCommerce, this role is for you. You'll own agency partnerships and collaborate closely with Sales and Customer Success to drive growth across some of our most important clients.

Key Responsibilities

• Own Client Relationships - Build and nurture long-term partnerships with global agency clients, ensuring seamless account management across global, regional, and local levels while driving strategic engagement.
• Identify Growth Opportunities - Proactively uncover upsell and cross-sell opportunities across services, teams, and markets to maximize client value and strengthen long-term partnerships.
• Deepen Strategic Partnerships - Navigate complex agency structures to foster high-impact collaborations with key stakeholders and decision-makers, driving innovation and business growth.
• Champion the Client Voice - Act as a trusted advisor, advocating for client needs and providing actionable insights that shape product development and drive organizational improvements.
• Drive Sales & Expansion - Partner with the Global VP of Sales to develop and execute strategies that accelerate client growth and strengthen Shalion’s market presence.
• Ensure Client Success - Work closely with the Customer Success Manager to define strategic objectives, implement enablement initiatives, and ensure measurable impact on client performance.

What You Bring

• Education - Bachelor’s degree in Business, Marketing, Data Analytics, eCommerce, or a related field.
• Experience - 5+ years in account management or customer success, with a strong focus on Retail Media, eCommerce, or digital advertising.
• Agency Expertise - Deep understanding of media agency operations, their evolving needs, and industry challenges.
• Strategic Relationship Management - Proven ability to build and maintain high-impact client relationships, fostering long-term partnerships that drive growth and innovation.
• Communication & Influence - Exceptional communication and stakeholder management skills, with the ability to engage and influence decision-makers at all levels.
• Proactive & Results-Driven - Self-motivated and adaptable, excelling in fast-paced environments and proactively identifying opportunities to enhance client success and business impact.

What We Offer You

🌍 An international team – Work with colleagues from 10+ nationalities.
🚀 A dynamic and innovative environment – Be part of a high-performing team.
🏢 Hybrid work model – Great location in Manhattan (NYC).

🚀Autonomy & Creativity: Take ownership of your strategies with leadership support and room for innovation.

💰 Salary range: $120,000 + $30k bonus (based on client upselling), according to experience.

Shalion Data Services Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department

Sales

Locations

New York

Remote status

Hybrid

Employment type

Full-time

Employment level

Executive/Senior Level

Experience

5 years or more

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