Operations Specialist - Electromaps
Wallbox
Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.
In 2021, we were listed on the New York Stock Exchange
(NYSE: WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).
In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.
Get in charge with Wallbox!
We are looking for an Operations Specialist to join our HQ in Barcelona. Your main responsibilities are:
- Manage CPO software services by ensuring the performance of our operations exceeds the contractual agreements.
- Onboard and support SMB clients of our B2B charger management software solution
- Coordinate and track end-to-end order to cash activities (reporting, invoicing, and payments)
- Conduct regular check-ins and health assessments to ensure customer satisfaction and identify opportunities to improve service levels
- Collaborate with cross-functional teams, such as Product, Support, and Finance, to ensure prompt resolution of customer issues
- Gather customer feedback and insights, serving as the voice of the customer within the company