As a business operations analyst you will be at the center of all key business processes, interfacing daily with sales management, the broader business department, and other departments such as logistics and finance. You will help define the processes on which the business department is run, enable the stakeholders by ensuring adoption and systems efficiency, and monitor through deep analytics, to find insights and improvement opportunities. You will also assist with administration of the sales tools and continuous improvements. The end goal is to enable the business organization to execute the strategy, and provide the best customer experience possible, with the highest level of internal efficiency.

You will
- Act as the connector between Operations, Finance & Business to follow-up on daily operations, assisting the teams to ensure the processes run smoothly, and help remove any roadblock. This could include order submission when needed

- Assist in defining the methodologies and processes on which the business department is run for the different segments

- Enable process adoption and compliance, by assisting in the change management efforts of the department

- Participate in the design, implementation and maintenance of dashboards & KPIs; as well as conduct in-depth analysis of our business in assigned customer segments. The aim is to identify gaps and improve opportunities across the whole business department, inter-departmental process, and customer experience. This could be done independently or require collaboration with the data department

- Develop and implement solutions to address improvement opportunities, including changes in systems and processes. This includes leading projects, and working closely with external vendors to ensure changes are developed

- Keep management informed by submitting reports and presentations on ongoing activities and initiatives. Such as project reports, daily call reports, weekly work plans, and monthly and annual territory analyses

- Assist in systems administration and expertise, managing users, collecting feedback, providing assistance and solutions & ensuring compliance

- Become a subject matter expert on all things involving business operations; provide ideas, plans or suggestions to meet quarterly targets when gaps are spotted